Liverpool FC Forum

2520years wrote:Great news!  Here's the reply:


"Dear Andrew,

Your complaint to Graham Carter HAS been taken up and a full investigation into the situation has been undertaken by the Stadium Manager Mr Ged Poynton.  He instructed myself on Friday afternoon on behalf of the club to explain the findings.

It appears that the whole problem stemmed from a mis-understanding over timings and the instructions given by and to, the two kit managers. It is normal for our kit manager to gain access to the home dressing room at c14.00pm and the tours use the away dressing room until, 15.00pm sometimes later, depending upon the away kit managers' needs. It seems that the Man Utd Kit manager got the impression he was to arrive at 13.00, and did so, thereby removing this dressing rook from use, and our kit manager, because it was an early k.o. the following day, arrived earlier than expected.. oh dear. This was one of those annoying and frustrating events and we had to react to what was happening.

Moving forward: we have now put a policy into place that no stadium tour will take place after 14.00pm when there is a 15.00 ko the next day - our kit managers agreeing that he could arrive after a 14.00 tour and have sufficient time, and he would advise all away managers of the same.
With early k o times, we would cease all tours 12 hours in advance - ie 12.00 noon the following day etc.

This should tighten up the process and help avoid the deeply frustrating and Distressing situation that you encountered. We again UNRESERVEDLY apologise to you for the distress we caused you, and we can assure you that we have learnt from the experience.

We wish to offer you and your family a FREE Tour of stadium and Museum and also a meal overlooking the pitch in one of the boxes prior to this - all at our expense of course. We cannot offer this on a match day of course and we need to check availability of the lunches the day before and after a match, but I am sure we can find a suitable date. I hope that this will re-ingnite your belief In our club, and give us a chance to show you real hospitality. We could also get "old Big Ears" out of the cabinet for a special viewing..

With very best wishes

Stephen Done
Curator"


He's a good lad that Stephen Done!

Your family eh?

Hello daddy!!! 

2520years wrote:I've been trying to upload a picture or two from the day.  I browsed for the file on my C:/ drive and tried to insert it into my post but it isn't appearing.

Does anyone know why?
I noticed dynamic image posting is disabled, but I don't know if that's relevant.  I tried to upload one as an avatar but I got an error message that it was too big.
Can anyone help?